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IT Operations Analyst - Aztec Luxembourg

The purpose of the position is to ensure the efficient day to day running of the company by dealing with various IT queries as they are reported to the helpdesk. The role holder should also be able to clearly demonstrate sound technical, analytical, organisational and communication skills, as well as having a good knowledge of all production systems and procedures.

Key responsibilities:

+ Monitor support cases and work with support staff to provide effective prioritisation and resolution

+ Deploy workstations, servers and software as well as management of their updates

+ Prepare and maintain procedure and configuration documentation relating to the desktop, server and network environments

+ Perform hardware repair and maintenance

Skills, knowledge, expertise:

+ At least 2 years’ experience within an IT environment

+ Strong technical background in Microsoft Office products

+ Excellent interpersonal skills with the ability to communicate at the appropriate level of detail and technical content for the target audience

+ Ability to present ideas in a clear and concise manner using business and user-friendly language

We will provide the training, both in house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and be great with people, as close working relationships between our colleagues and clients is at the heart of what we do.

To view the full job description for this role, please click here.


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