Senior IT Service Delivery Manager - Aztec Jersey
The purpose of this position is to manage all aspects of the Aztec Group’s IT Service Delivery including Service Desk and Security Administration teams. Providing support across the Aztec Group with an emphasis on ITIL functions, managing the team, improving processes and ensuring IT provides a service focused capability to the business.
+ Support the improvement, growth and implementation of service delivery processes that are robust and fit for purpose; establishing clear service levels that are aligned to the business requirements
+ Take a leading role in the commissioning, roll out and ongoing maintenance and improvement of the Group’s new service delivery management tool Ivanti
+ Ensure that IT Service performance is measured and managed against best practice industry benchmarks, providing feedback / reporting to service consumers. Develop regular team reporting as part of the Group’s monthly IT performance management report
+ Build a central Service Desk that acts as a single point of contact for IT services consumed by the business
Skills, knowledge, expertise:
+ Previous practical IT Service Delivery Management experience within a financial services business, supported by a relevant professional qualification
+ Strong understanding of ITIL standards and proven experience of using them
+ A broad technical understanding of a wide range of platforms and technologies
+ Ability to lead, coach and mentor a team aligning to the Aztec Group values
We will provide the training, both in house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and be great with people, as close working relationships between our colleagues and clients is at the heart of what we do.
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