Profile icon Tick icon small Search icon Mobile nav icon Pin icon Linkedin icon Twitter icon Facebook icon Instagram Icon Email icon Telephone icon Arrow down icon Map icon large Icon PDF Logo Apply

Home / Careers

Find out more about our career-defining opportunities.

View our vacancies and find out the key responsibilities for our roles, what we're looking for in a candidate and apply online.

Senior IT Service Delivery Manager - Aztec Jersey

The purpose of this position is to manage all aspects of the Aztec Group’s IT Service Delivery including Service Desk and Security Administration teams. Providing support across the Aztec Group with an emphasis on ITIL functions, managing the team, improving processes and ensuring IT provides a service focused capability to the business.

Key responsibilities:

+ Support the improvement, growth and implementation of service delivery processes that are robust and fit for purpose; establishing clear service levels that are aligned to the business requirements

+ Take a leading role in the commissioning, roll out and ongoing maintenance and improvement of the Group’s new service delivery management tool Ivanti

+ Ensure that IT Service performance is measured and managed against best practice industry benchmarks, providing feedback / reporting to service consumers. Develop regular team reporting as part of the Group’s monthly IT performance management report

+ Build a central Service Desk that acts as a single point of contact for IT services consumed by the business

Skills, knowledge, expertise:

+ Previous practical IT Service Delivery Management experience within a financial services business, supported by a relevant professional qualification

+ Strong understanding of ITIL standards and proven experience of using them

+ A broad technical understanding of a wide range of platforms and technologies

+ Ability to lead, coach and mentor a team aligning to the Aztec Group values

We will provide the training, both in house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and be great with people, as close working relationships between our colleagues and clients is at the heart of what we do.

To view the full job description for this role, please click here.


Aztec Group eNews

    Apply and Upload your CV >