After Michelle’s background in client fiduciary services, a desire for more structural and transactional work brought her to the Group. Over the last 10 years at the Group Michelle puts its success down to the drive from the top: “Edward’s focus on the right form of growth, rather than over-expansion and buying business, has been key to the success of the Group. In addition, directors and managers promoting the right attitude of how we should treat our staff has been essential.”
“Michelle’s strong focus on operational efficiency and accuracy ensures that her portfolio of clients receive the absolute best service possible, whilst ensuring internal and external controls are not compromised.” – Peter Blackburn, Associate Director.
Emphasising the importance of the relationship behind the service, Michelle highlights that because our staff are truly valued, we can provide an award-winning service: “Although every team work directly with their own clients, staff feel motivated as part of the wider Group too. Everyone here makes a difference rather than being just a number. Some of the industry is going the opposite way, which works in terms of efficiencies, but not if the focus is on client knowledge and a tailored service.”
Michelle brought over 15 years’ experience in the Jersey financial services industry to the Group in 2007, and is a qualified member of the Society of Trust and Estate Practitioners (STEP).