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Rob Jones, Group Head of Client Services

Rob oversees all client and relationship management activity across the Group, ensuring that best practices in service delivery are adopted and applied across all jurisdictions and service lines. He also has jurisdictional responsibility for all business development activities conducted in or by the Group’s Guernsey office.

Rob is involved in shaping the direction of Group product development, and as well as serving on several client boards, he chairs the product committee, sits on the executive committee and is a director on the Aztec Group board.

Background and experience

Since joining the Group in 2007 with a mandate to establish our presence in Guernsey, Rob has been instrumental in the company’s growth in the Channel Islands and beyond, driving regional business development and forging strong client relationships across all of our main service offerings.

His role broadened in 2016 to encompass oversight of all client services, as well as taking overall responsibility for our client relationship review initiative. In this capacity, Rob undertakes regular independent reviews of relationships across the Group with the wider aim of continually improving our standards of service.

Rob has a wealth of experience in Guernsey’s financial services sector, including roles in treasury, banking, trust and, since 2001, alternative asset fund administration.

Qualifications

  • ­Associate member of the Institute of Chartered Secretaries and Administrators (ACIS).

Outside of the office

Rob has a passion for community events, and regularly supports family days, sporting events and charitable initiatives taking place in Guernsey. Aside from that, he enjoys a round of golf, skiiing, and both coaching and attempting to play football.


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